THE CHALLENGE
Our Fortune 300 client was seeking support for their business transformation and ERP implementation. Specifically, they required high-caliber consultants for their PMO, specific project initiatives, and their finance and accounting areas.
THE SOLUTION
After meeting with the client to understand their strategic initiatives and all related requirements, VERVE quickly assembled a team to support the transformation and ERP implementation.
THE RESULTS
- Providing project management support for a call center consolidation that resulted in real estate savings as well as headcount and related savings. The project included process identification and documentation, call metric analytics, resourcing requirements, and other data. This was critical to ensure the successful closing of the one-call center and the successful movement of work to the receiving call center so the receiving call center would be appropriately staffed, trained, and had baseline performance metrics on Day 1 of the cutover.
- Providing project management support that improved the customer experience with the client. The PM support was both as an individual contributor to start and then as a team lead in identifying processes and information to track and automate in regards to customer experience data within the new ERP system implementation.
Providing finance, accounting, and leasing support that allowed client expertise to spend time on the ERP implementation. The back-office support provided was invaluable in allowing the go-live ERP implementation to go ahead as planned. - Providing PMO support for the ERP implementation that included business analytics and project management. The support provided was so instrumental in the team achieving the goals that they support escalated into support for order to cash, product modeling, and then go-live support to ensure the business was up to speed in terms of where they needed to be in order to do their jobs and execute within the system as designed.
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